Hello East Central Electric Member
The purpose of this page is to provide updates for members on large-scale outage events and other pertinent information. To report an outage, please use SmartHub or call 918-756-0833.
CURRENT ALERTS
4:15 p.m. Update - For those members on the three substations that were off twice yesterday, we have just received notice that you will see one more outage here in the next few minutes that should last about two minutes and then be reenergized.
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3:40 p.m. Update - We had a temporary unplanned outage impacting 500 members in the Nuyaka area. The section of line was put on a safety setting that automatically shuts off power with any contact or fault, designed to protect crews working under hot lines. No one was injured, but the crews working in the area accidentally knocked power off and were able to get it quickly reenergized.
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10 a.m. Update - Over the course of the day yesterday we had 13,135 power outages. At this time, we have just 23 members off, and crews are working hard to get that number to zero.
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5/19/25 7 a.m. Outage Update - After a long night we are down to 42 members remaining without power at 16 locations. Work is still ongoing, but we are in the final stretch. All residential members will be back on today.
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11:30 p.m. Update - This will be the final outage update for the evening. Updates will resume at 7 a.m. Crews will continue to work throughout the night to restore power to 407 co-op members at 37 different work sites. We hope you are able to get some rest this evening.
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9:30 p.m. Update - We currently have 557 members without power at 52 outage locations. As a reminder, please use precaution when cleaning up storm debris and be careful not to touch downed electrical equipment. Just because it's down, doesn't mean it's dead. Thank you to everyone who has called and messaged in reporting the locations of downed equipment. You have been extremely helpful!
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7:30 p.m. Update - In overall numbers, our team has made incredible progress this afternoon, bringing the total number of members without power from 6,000+ to 792, all while thunderstorm were still rolling in the sky! We are beyond proud of our hardworking crews, contractors, and power transmission partners! While crews are continuing to do important and life-saving work, we also want to prepare members for the situational reality we are seeing. Those 792 members still without power are spread across more than 80 individual outage locations. A few of those we will be able to restore 40-50 households at a time, but for some of those, it may just be one or two households. We can't guarantee that everyone will have their power back on tonight, but we can guarantee that we are going keep working until the job is done.
We will provide two more updates this evening at 9:30 and 11:30 p.m. Tomorrow morning we will share any additional updates that may be needed as well a report of just how much damage this storm system did. We know first hand how much we all rely on electricity, and we appreciate your patience and understanding as crews work diligently to get it back on.
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6:30 p.m. Update - All of the substation level outages have been restored, and crews are tackling line outages across our service area. We are currently looking at 1,242 members without power at 75 outage locations. All ECE crews are out working. We appreciate your patience and understanding as we work as quickly and safely as possible.
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5:30 p.m. Update - We are currently have 4,835 members without power at 63 individual power outages. All East Central Linecrews are currently responding to outages. The Muskogee West substation has been restored, so if you are in the Muskogee, Taft or Haskell area and still without power, please give us a call. We will provide hourly updates until 11:30 p.m. tonight. Please be advised that due to the scale of outages and ongoing storms, restoration times could be extend over night and into tomorrow.
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4:30 p.m. Update - Those three substations are back off due to additional transmission-side problems. Our current outages count is 5,600 members without power.
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4 p.m. Update - Outage numbers are climbing back up as our service area is under multiple thunderstorm and tornado warnings. Please stay weather aware and take storm safety precautions as necessary.
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2 p.m. Update - The substations have been restored and we are down to 500 members still without power. Our phone line and app are working correctly again, so if you do experience an outage, please report them using those methods.
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1:35 p.m. Update - We understand that several of you have been frustrated while attempting to report outages. Our phone system and our SmartHub app are currently acting up due to high user volume. We are working on solutions to get these back up and running like they should be, and we apologize for the inconvenience this has cause you all. If you are in the Morris, Bald Hill or Muskogee area, we are already aware of your outage and you won't need to report it.
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1:15 p.m. Update - We currently have over 4,900 members without power. Three substations are currently offline due to transmission-side outage. Our power generation partners KAMO Power and GRDA have sent crews out to investigate the cause of these outages and get our substations restored. Those substations are Morris, Bald Hill, and Muskogee West.
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5/19/25 1 p.m. - Good afternoon East Central members. We are currently experiencing weather related power outages in our service area. If you experience a power outage, please call our 24-7 emergency dispatch line at 918-756-0833 or report it using SmartHub. Our team will be out in the field, restoring power as quickly as possible. Thank you for your patience and understanding.
CURRENT WEATHER CONDITIONS
OUTAGE RESTORATION PROCESS
During large-scale outage events, restoration is often a complex process requiring long hours of work for our team and any others who respond to provide mutual aid.
Transmission lines are owned and operated by our power suppliers, KAMO and Western Farmers. These lines carry electricity across hundreds of miles from the generation facilities to substations across the East Central service territory. Whenever these systems are cut off, it can impact tens of thousands of members.
Substations are jointly owned and operated by the cooperative and our power suppliers. The substations take power from the transmission lines and step it down to travel across the co-op owned distribution lines. Whenever these systems are cut-off, it can impact several thousand members.
Distribution lines are owned and operated by the cooperative to distribute power across our service territory to individual members. Depending on the severity and location of the damage, when these systems are cut-off, it can impact anywhere from 2 to 2,000 members.
East Central is responsible for maintenance on everything up to and including the meter on your home or business. It is important that you ensure the cooperative has a record of your outage via SmartHub or direct phone call to make sure your power comes back on as steps 1, 2, and 3 are restored. If it does not, having a report on record will allow our team to see that your power is not yet restored and take steps to address the outage.
Our goal is to ensure the well-being of our members by restoring power as quickly and safely as possible. We thank you for your patience and understanding.
Click here to learn more about Outage Safety and Preparation.
SOUTHWEST POWER POOL
Southwest Power Pool (SPP) acts as a balancing authority for a 14-state region, meaning they balance electricity production and use for their region. SPP ensures there is sufficient generation to meet the demand for electricity. This is why energy conservation in North Dakota, for example, can have a meaningful impact on electric reliability in the Oklahoma panhandle.
SPP communicates to our Generation and Transmission Cooperative (G&T), Western Farmers, who in turn supplies power and emergency response response communications to East Central Electric Cooperative. SPP does not regulate our other G&T, KAMO.
SPP has a three level energy emergency alert plan:
Emergency Alert Level 1
- Declared when all available resources have been committed and SPP is at risk of not meeting required operating reserves.
Emergency Alert Level 2
- Declared when SPP can no longer provide the expected energy requirements. At this point, East Central will communicate with members, encouraging voluntary conservation.
Emergency Alert Level 3
- Declared when SPP is operating below the required minimum and may have to ask member utilities to curtail energy use through controlled service interruptions. At this point, East Central will communicate with members about necessary service interruptions.